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Customer Success & Support Specialist

Heb jij affiniteit met software en het maken van blije klanten? Dan is Customer Succes de perfecte match.

Creative Media Network
Fulltime
Fulltime
Sat May 01 2021 00:00:00 GMT+0000 (UTC)
1 May 2021
Publishing, Tech
Publishing, Tech

Over CMN

CMN is hét omnichannel marketingproductiebureau dat alles biedt wat nodig is om het marketing productieproces uit handen te nemen voor grote retailers. Daarvoor gebruiken we de beste software; Relayter. Voor dit specialistische team zoeken we iemand die zowel de Nederlandse als Engelse taal goed beheerst. Daarom is de rest van deze vacature in het Engels.

Relayter Team

Relayter helps large retailers simplify and automate the marketing production process with an industry leading SaaS platform. We care about customer success and customer service, and we’re extremely passionate about the quality of our work. The ideal candidate will have the passion to become a master of Relayter’s product capabilities, and competitive advantages for large retail companies.

You will onboard new customers and help existing customers reach their full potential in Relayter. This can be as simple as training the right staff members or as complex as error-checking large sets of import data.

Together with your teammates from Customer Success, you are the go-to person on our support chat, mail or phone and give customers the feeling they are totally taken care of.

Your responsibilities

  • Manage the timely and complete implementation of the customers in Relayter
  • Consult the customer on design templates, campaign data structures, and Relayter workflows automations
  • Provide customers with support via chat / phone / email on any issues they might run into
  • Identify and act on opportunities to optimise customer’s Marketing Production processes
  • Act as translator between the customer and our development team, presenting issues and feature requests. You are the customer’s voice to the Product Team

What we have to offer

  • Excellent conditions: competitive salary, generous vacation time, travel expenses
  • An informal and international working environment with great colleagues
  • The opportunity to work alongside the founders of the company (small no-nonsense team)
  • Company sponsored lunch and drinks on Fridays (depending on Covid-19 measures of course)
  • Office close to the historic Haarlem city centre and Amsterdam, easily reachable by public transport and car

What we require of you

  • Good verbal and written communication skills in both Dutch & English
  • Ability to convey information clearly and analyze customer requirements as needed to help customer make correct setup decisions
  • You are technical savvy and can explain features to customers
  • Strong customer orientation and passion for delivering a great customer experience
  • Collaborative and team oriented mindset
  • Strong learning aptitude and the ability to become deeply fluent in Relayter features and the processes of the retail marketing industry
  • Must be living in the Netherlands and not further away than 30 km from Haarlem

What we would appreciate

  • 1+ years of successful support and/or customer success experience
  • A Bachelor’s degree (HBO niveau)
  • Comfortable working in a fast-paced and dynamic environment
  • Flexible (ability to work across different time zones) and able to think quickly
  • Knowledge of the retail industry and its complex marketing productions; Folders, POS materials, Banners, Social media, etc.

Solliciteren?

Is deze vacature jou op het lijf geschreven? Stuur ons dan je cv én motivatie. In jouw motivatie willen we echt zien wat je in huis hebt en waarom wij voor jou zouden moeten kiezen, dus wees creatief; the sky is the limit.

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Waar zitten we

Stephensonstraat 7

2014 KB Haarlem

The Netherlands

Contact

+31 023 524 9081

kvk: 34074645